What Our Clients Think

“Our family bought a small holiday unit in Yamba, NSW, a few years ago. As we all live in Sydney, we are very dependent on our strata management company in order to deal with the multiple issues that arise from “long distant ownership”. Jodi Troughton and the team from Strata North have provided absolutely excellent service in the time we have known them. And given some of the experiences we have had with other strata management companies, we have been so pleasantly surprised by Strata North’s knowledge, professional communications, promptness, thoroughness and not least their good humour. I thoroughly recommend this company.”

Lisa Paulsen
Strata Committee Member (5 Unit Complex)

“We could not be happier with Strata North. Our Owner’s Corporation transferred the management of our complex of 9 units to Strata North in 2018. During the changeover period and in the ensuing period of time Strata North has demonstrated above all else that it cares about its clients. The courtesy, professionalism and knowledge of the staff has exceeded expectations.”

 

Allen & Trudy Simmons
Strata Committee Member (9 Unit Complex)

“I would like to thank Strata North for all their excellent management skills in assisting our complex in bringing it back up to scratch. The team worked tirelessly at times sorting through the changeover from previous strata manager’s (2010) and the breathe of fresh air was felt almost immediately. The team at Strata North are all very confident in their daily tasks and assisted me in many difficult situations, that needed urgent attention and were always there.

I would recommend anyone looking for solid strata management, to contact the team and see their complex run with the assistance of a knowledgeable and committed team of professional people.”

Jan Allen
Former Strata Committee Chairperson (17 Unit Complex)

“ I have had the good fortune of Strata North managing my investment properties since 1998. For almost twenty years now Strata North has provided me with excellent service, consistent positive results and the assurance that if I need them, they are always available to listen to me at any time. I have no hesitation in recommending their professional service, and I have, many times.”

Dan McCabe
Strata Committee (12 Unit Complex)

“Since the Kiah development was completed in 2008 at Byron Bay we have been fortunate to have strata north as our managing agents. Chad and his team have effectively helped us navigate the inevitable difficulties associated with a strata plan property and Kiah remains a well run happy community enjoyed by a diverse group of owners. Chad and Misty are responsive to requests extremely helpful and take a real interest in the properties they manage . I have no hesitation in recommending Strata North if you are in need of a strata manager.”

Max Johnston
Strata Committee, Kiah (16 Unit Complex)

“I have had the pleasure of working with Strata North (formally SMS) now for the past few years. The staff at SMS are consistently helpful and extremely professional, especially Mandy and Sammy. They take care of all our body corporate needs and are always available for every enquiry. I would highly recommend their services”.

Leisa Blok
Strata Committee Member (5 Unit Complex)

“Cape Byron Estate has enjoyed 10 years of management services with Strata North (formerly SMS). As a 67 villa strata complex, with extensive community facilities and common area gardens, we encounter a wide range of management issues. Strata North’s care of all our accounting and insurance matters is exemplary and requests for advice or just reassurance are dealt with promptly and courteously. Chad Duensing and his staff are a pleasure to speak with, especially Misty Daly whose quick recall and memory are admirable.”

Janene Jarvis, Chair / Elaine van Kempen, Secretary
Strata Committee, Cape Byron Estate (66 Unit Complex)

“We have used Strata North (formerly SMS Byron Bay/Ballina), for many years as strata managers of The Crest in Byron. I have been impressed with the manner in which Chad deals with the issues arising in a strata with both residential/holiday accommodation.  Chad and the team always respond promptly to requests for clarification of issues and to discuss the needs of the complex.”

Deborah Aitken
Chairperson - The Crest (21 Unit Complex)

“My relationship with Kiah Beachouses goes back some 9 years from the handover from builder to developer. During this time Misty and Chad have been the most professional, co-operative and caring strata managers I have ever dealt with. My sincere thanks to both of them for an outstanding job.”

Col McKenzie
Byron Bay (16 Unit Complex)

“For the strata owner seeking a knowledgeable, personable and experienced strata management service. I have utilized the services of Strata North (formally SMS Byron Bay/Ballina)  for many years.  My portfolio of property on the North Coast encompasses a mix of commercial retail and residential properties, some old refurbished buildings others new and upmarket. Strata North is comfortably competent with the majority of their work provided in a logical uncomplicated and personal manner. Efficient competence best describes their management processes which are delivered at a cost price that reflects a balanced value for the service. At Strata North I know the first names of the people who manage my properties and they importantly know my properties essential characteristics which ensures effective on-going management. From a duplex through to the sophisticated community title or strata title master plan, Strata North can tailor its service to suit your needs.”

Roger Buck
Byron Shire Real Estate

” I have worked with and referred clients to Strata North (formally SMS Byron Bay/Ballina) for the past 15 years. I have always found Colin, Chad and all the staff very helpful, prompt, professional and cost effective. “

Chris O’Brien
Lawyer

” As a property owner & investor in the Byron Bay and Ballina area, Strata North (formally SMS Byron Bay/Ballina) have been the best strata title management company I’ve had the pleasure to deal with. Their coordination and experience of owners meetings, concerns and property issues is unparalleled in their industry. I wouldn’t hesitate to purchase another strata title property under their competent and effective management as I cannot recommend them highly enough. If you are looking to buy a property with strata north title management, you have absolutely nothing to worry about – your property investment is in good hands. “

Dylan O’Donnell
Byron Bay

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